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Return Policy

Thank you for shopping at ShopCardinal.com.

We are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we are here to assist you. Please take a moment to review our comprehensive Return and Refund Policy below.

Interpretation and Definitions

Interpretation

In this document, terms with initial capital letters have specific meanings as defined below. These definitions apply universally, regardless of whether the terms are used in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy, the following definitions apply:

  • Company: Refers to ShopCardinal, located at 308 E 11th St, Huntingburg, IN, 47542. This term may also be represented as "the Company," "We," "Us," or "Our" throughout this Agreement.
  • Goods: Refers to the products offered for sale through our Service.
  • Orders: Denotes a request made by you to purchase Goods from us.
  • Service: Refers to the online platform through which we operate and provide our Goods.
  • Website: Refers to ShopCardinal, accessible via https://www.shopcardinal.com/.
  • You: Refers to the individual accessing or using our Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Order Cancellation Rights

You have the right to cancel your Order prior to shipment.

The deadline for cancelling an Order is 2 days from the date you received the Goods or the date on which a third party, appointed by you and not the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision with a clear statement. This can be done by email at: css@cardinalss01.com.

We will reimburse you within 14 days from the day we receive the returned Goods. The reimbursement will be processed using the same payment method you used for the Order, and a 20% restocking fee may apply.

Conditions for Returns

To be eligible for a return, please ensure the following:

  • The Goods were purchased within the last 14 days.
  • The Goods are in their original packaging and unused.

The following Goods are not eligible for return:

  • Goods made to your specifications or clearly personalized.
  • Goods that, by their nature, are not suitable for return, deteriorate rapidly, or have expired.
  • Goods not suitable for return due to health protection or hygiene reasons, and that were unsealed after delivery.
  • Goods that, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Please note that only regular-priced Goods may be refunded; sale items cannot be refunded. This exclusion may not apply to you if prohibited by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. Please return the Goods to the following address:

308 E 11th St, Huntingburg, IN 47542, USA

We are not liable for Goods that are damaged or lost during return shipment. To ensure your return is protected, we recommend using an insured and trackable mail service. Refunds cannot be processed without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to you later, we will issue the refund to the gift giver.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us via email at css@cardinalss01.com.